FAQ
What does the fountain offer?
A stainless steel drinking surface, replaceable filter and cordless placement. Pets respond differently to a new drinking setup; introduce it gradually and keep another water source available.
Which fountain package should I choose?
Choose the Fountain at €69.99, or the Fountain + 6 spare filters at €79.99. Both contain the same fountain; the €10 difference adds six additional replacement filters.
Compare both packages and choose the option you want before adding it to your cart.
How does the cordless design work?
The fountain uses a rechargeable battery for cordless placement. Follow the supplied instructions for charging, setup and operating modes.
How long does the battery last?
Battery runtime depends on operating mode and frequency of use. We will publish verified runtime information after checking the sample and manual.
Is it suitable for both cats and dogs?
The fountain is offered for cats and dogs. Suitability depends on your pet’s size, drinking needs and response to the setup. Monitor the water level and keep another source of drinking water available, especially in multi-pet homes.
How long does shipping take?
Estimated processing is 1–3 business days, followed by 7–15 business days in transit. These are estimates rather than guaranteed arrival dates; destination and carrier delays can affect delivery. See our shipping policy for details.
Is shipping free?
We offer free tracked shipping with no minimum order value. Review the final order total at checkout and see our shipping policy for delivery information.
What is your return policy?
You can return your order within 14 days of receiving it. If your fountain arrives damaged or stops working, we'll send a free replacement or give you a full refund. Please contact us before sending anything back – see our Returns & Refunds page for details.
Can I change or cancel my order?
Yes – you can change or cancel your order free of charge any time before it ships. Contact us as soon as possible with your order number and we'll take care of it.